If you think the order to change, you can cancel at any time before we sent out your package, and 25% cancellation fee applies. Most orders are shipped within 1-2 days, so if the order has already been sent, the cancellation request is denied.
Return / replacement
If there are problems with the product, you must contact us within 3 days after you received your them, or return request will be rejected.
We provide return and exchange service in the following three cases:
1. We made some mistakes to send the goods (eg wrong size, wrong color or wrong style), or the goods have some quality problems (not damaged by human factors), you can send them back to us at no cost, as soon as we get your return package. The product must deliver our quality department, if there are any problems, we will send you new product or your money back.
2. If you are not satisfied with our products (goods are in good condition) and want them to return. You must bear the burden of all shipping costs.
3. If you want to change your product through their own problems (choosing the wrong size, wrong color or wrong style) .You must pay all exchange freight.
If there are problems with the product, you must contact us within 3 days, because you have them, or request will be refused restitution.
We do our best to provide customers with efficient service and satisfaction. In case you do not fit your purchase, we are happy to offer you a full refund (or send a new pair) under the following conditions:
1. We have made a number of mistakes to send the goods or the goods have some quality problems (not damaged by human factors), and you do not want to change a new pair, but repayment. You must return the product to us. When we received the product and ensure that they have non-human factors or non-resistant external damage, we will give you a refund.
2. Our company is committed to delivering exceptional customer service and quality. We strive to ensure that all products listed in our website are in stock and the price is true and correct. In the unlikely event that an ordered is not available or we can not process your order, we will notify you within 24 hours to change the order or give you money to play.